Privacy Policy
Effective Date: 19 October 2024
Ctrl Alt Mediate is committed to protecting your personal information in compliance with applicable laws, including the General Data Protection Regulation (GDPR), U.S. federal laws, California Consumer Privacy Act (CCPA) (where applicable), and Florida state laws. This policy outlines how we collect, use, and protect your personal data.
Data Controller
Ctrl Alt Mediate serves as the data controller for personal information collected through this website.
Information We Collect
• Personal Information: Name, email address, phone number, and other data submitted through intake forms or scheduling tools.
• Mediation Case Information: Information necessary for providing services, such as the initials of children involved.
• Website Data: Cookies and analytics information (subject to consent) to enhance your experience.
• Financial Data: If applicable, payment information to process service fees.
How We Use Your Information
• To respond to inquiries and provide mediation services.
• To manage appointments using scheduling tools like NeetoCal.
• To comply with legal or contractual obligations.
• To improve website functionality through analytics tools.
Legal Basis for Processing
• Consent: For optional data you provide (e.g., inquiries or bookings).
• Contractual Necessity: For services provided under agreements.
• Legal Obligation: For compliance with applicable laws and legal requirements. • Legitimate Interest: For business-related purposes like improving services.
Your Rights (Under GDPR, CCPA, and U.S. Law)
• Access: Request a copy of your personal data.
• Correction: Request updates to incorrect or outdated data.
• Erasure (Right to be Forgotten): Request deletion of your data, except where retention is required by law.
• Objection: Object to processing based on our legitimate interests.
• Data Portability: Receive your data in a structured format upon request.
• Withdraw Consent: Withdraw any consent you previously provided.
• Opt-Out (CCPA): Opt-out of the sale of personal information (though we do not sell your data).
• Non-Discrimination: You will not be discriminated against for exercising your privacy rights.
Data Sharing
We do not sell personal data. Your data may be shared only with:
• Service Providers (e.g., NeetoCal) to facilitate scheduling.
• Legal Authorities when required by law.
• Payment Processors if applicable for service payments.
Data Security and Retention
We use industry-standard security measures to protect your data from unauthorized access. Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Florida State Laws In compliance with Florida law, we:
• Handle sensitive case-related information with strict confidentiality.
• Provide transparency around how we collect and use data for mediation services.
Children’s Privacy (COPPA Compliance)
We do not knowingly collect personal information from children under the age of thirteen. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.
International Data Transfers
If data is transferred outside the U.S. or the EEA, appropriate safeguards (such as Standard Contractual Clauses) will be in place to protect your data.
Cookies and Tracking Technologies
Our website may use cookies to enhance functionality. By using the site, you consent to cookie usage. You can manage your preferences through browser settings.
Updates to this Policy
We may update this policy to reflect legal or business changes. The most recent version will always be available on our website.
Contact Us
If you have any questions or wish to exercise your rights under GDPR, CCPA, or Florida law, please contact us at: Email: privacy@ctrlaltmediate.com
You may also file complaints with your local data protection authority or the Florida Attorney General’s Office if you believe your rights have been violated.